Operations and leadership
Operations support, workflow ownership, time tracking, stakeholder communication, and experience supporting teams of roughly 5–60.
Professional profile · Louisville, Kentucky
Operations and systems professional connecting workflow improvement, quality, analytics, automation, and hands-on technical delivery.
Open to full-time · Contract · Consulting conversationsSummary
Approximately 10 years of healthcare operations experience, including more than five years in operations support leadership. Experienced moving from discovery and documentation through testing, training, release, and handoff—while keeping the result grounded in how people actually work.
Capabilities
Operations support, workflow ownership, time tracking, stakeholder communication, and experience supporting teams of roughly 5–60.
Call and documentation audits, structured QA, SOPs, work instructions, training, and repeatable operational controls.
Power BI, dashboards, data QA, SQL-style analysis, recurring reporting, JIRA, and JQL.
Power Automate, Power Apps, SharePoint, advanced Excel, VBA, workflow tracking, and reporting visibility.
C#/.NET, WPF/MVVM, Python, SQLite, local-first applications, automated testing, installer work, and release iteration.
User-centered validation, training, documentation, stabilization, support boundaries, and maintainable ownership transfer.
Representative work
Analyzed operational JIRA data with Power BI and SQL-style methods to surface recurring patterns, bottlenecks, and signals for investigation and response.
Applied structured quality review to operational documentation, case notation, and work quality to identify inconsistencies and strengthen repeatable controls.
Built Excel-based generators and workflow tools that standardized recurring outputs and reduced avoidable manual handling.
Contributed Power Platform and SharePoint workflow, tracking, reporting visibility, and adoption expertise to an employee-recognition prototype.
Designed and built a local-first Windows product spanning workflow discovery, C#/.NET and WPF architecture, media analysis, privacy-aware storage, automated testing, release engineering, and sustained iteration.
Tools and technologies
Power BI · Power Automate · Power Apps · SharePoint · Excel/VBA · SQL · JIRA/JQL · Salesforce · C#/.NET · WPF/MVVM · Python · SQLite
Opportunity statement
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